MacGold Direct - Terms & Conditions

Terms & Conditions of Sale

UK Consumer orders are subject to the following terms and conditions of sale:

Your statutory rights are NOT affected by our terms and conditions. The provisions of the Mail Order Regulations 1999 apply to UK consumer transactions.
Prices are subject to change without prior notice and constitute an invitation to treat only
Displayed prices include VAT at 17.5%. (VAT does not apply to customers in the Channel Islands)
Goods are NOT supplied on a trial basis, so be sure they will work on the Apple Mac you own, before ordering! Technical requirements displayed on this site are the MINIMUM required by the publisher of the software/hardware. Do NOT buy if you cannot meet them. They relate to unmodified Macs, therefore, MacGold Direct does NOT warrant any product will work on any Apple Macintosh fitted with, for example, an upgraded CPU or third party video card. Such purchasers buy entirely at their own risk.
Delivery must be made to the address at which the credit card is registered (the "billing" address) This billing/shipping address is checked where possible with your bank before shipping via the Address Verification Service Those attempting to circumvent this condition will be permantly banned by MacGold Direct from using its services.
We offer FREE delivery on purchases within the UK. (A very small number of very heavy items cannot be shipped outside mainland Britain). Consequently we reserve the right to reject offers for items at our absolute discretion.
Minimum order value - value of goods ordered must be equal or greater than: - £4.99 including VAT
Technical support is provided by the publisher or manufacturer of the software or hardware. Contact details are provided with the products themselves. MacGold Direct does NOT undertake to provide technical support.
Claims for damage or mis-delivery must be made e-mailed within 2 working days of receipt.
MacGold Direct Ltd is not responsible for any consequential loss or expenses, howsoever caused, arising from any breach of contract of sale. Liability for any such loss is limited to the value of the goods themselves.
All goods remain the property of MacGold Direct Ltd until cleared payment is received.
As required by English law an e-mail is automatically sent to confirm receipt of your order. This does NOT constitute "acceptance" of your "offer" under English contract law. It merely acknowledges receipt of the transmission of your offer.
Goods are offered subject to being unsold. In the event of non-availability of goods for whatever reason, we reserve the right to rescind the contract.
We reserve the right to refuse to serve any person without giving cause.
No contract between MacGold Direct Ltd and the potential purchaser exists until cleared payment for the goods is received and the goods are irrevocably shipped to the purchaser by MacGold Direct Ltd.
Cancellations: Cancellation of an order must be made by e-mail click here. You will be issued with a cancellation number to confirm.
All contracts are governed only by the laws of England & Wales. Errors & Omissions Excepted

Returns:

We have a no-quibble guarantee for UK consumers! We will take back unopened software within 10 days of the invoice date. This does not apply to goods supplied to business or educational addresses as these are not consumer purchases covered by the Mail Order Regulations.

The shrinkwrap and/or seal must NOT be opened or removed. If it is, we will not take back the software.

MacGold will not take back opened software i.e. where the seal is broken or cellophane wrap has been removed or tampered with, unless the item has a manufacturing defect. That does NOT include goods that are defective because of misuse or act or omission by the purchaser, therefore, we do not replace scratched CDROMS, you must ask the publisher to do that directly (details are in the manual or on the CDROM itself). All returned items are now tested on receipt. If a returned CDROM is found not to be faulty by our independent test centre we will return the software with a postage charge not exceeding £2.50. We therefore advise you to check the software on a second make and model of computer before returning as software is rarely found to be faulty. "Defective" does NOT mean "incompatible" with your Mac!

The return of a defective item requires a Returns Authorisation Number (RAN) from MacGold Direct Ltd which is issued by e-mail. Apply for a RAN by clicking here

Warranties

All products sold are covered by a manufacturer's warranty. Otherwise, MacGold Direct's, return to base, warranties are as follows:

Software - the media guaranteed free of manufacturing defects for 90 days from the invoice date.
Hardware - 12 months from the invoice date.

It is a condition of sale that the purchaser must return the defective product either to MacGold Direct or directly to such UK company as may be specified by MacGold Direct, or the manufacturer, for warranty exchange or repair.

What about items with a manufacturers' warranty greater than 12 months?
After the initial 12 month MacGold Warranty period, please contact the manufacturer directly in accordance with the instructions on the warranty included with the product. You must return the warranty card upon receipt to benefit from the longer term manufacturers' warranty. MacGold Direct does not warrant any product more than 12 months from the date of the invoice.

The above terms do not apply to business or educational purchases. The provisions of the Mail Order Regulations do NOT apply to such purchases and all sales are final.


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